Frequently Asked Questions
Everything you need to know about your gear and your order.
What is the standard shipping time for electronics?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while expedited options are available at checkout.
Do you offer a warranty on musical electronics and gear?
Yes, all new products come with a full manufacturer's warranty. Additionally, Russo Music provides a 1-year limited warranty on most pre-owned electronics.
What is your return policy for open-box equipment?
You can return most items within 30 days of purchase. Please note that software, headphones, and microphones must be unopened to qualify for a full refund due to health and licensing regulations.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
Do you offer technical support for setup?
Absolutely. Our team of gear experts is available via phone or email to assist you with troubleshooting and setting up your new electronics.
What payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Affirm to help you get the gear you need now and pay over time.