Returns & Exchanges
At Russo Music, we want you to be completely satisfied with your gear. If your purchase doesn't meet your expectations, we offer a 30-day return window for most professional electronics and musical equipment.
Initiate Your Return
Log into your account and navigate to your order history to select the items you wish to return and receive a Return Authorization Number.
Pack Your Equipment
Carefully repackage your items in their original factory packaging, including all manuals, cables, and accessories to ensure a full refund.
Ship It Back
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the gear for quality assurance, we will process your refund to the original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing